{"success":true,"data":[{"id":6,"slug":"gallery","title":"Gallery","sort_order":0,"questions":[{"id":100,"question":"Why are my gallery photos JPG when the roll should be TIFFs?","answer":"The gallery thumbnails are always displayed as JPG because web browsers can't render TIFF files. Your TIFFs are there! Go to the roll view and click the download button to download the whole roll — those will be your TIFF files.","answer_html":null,"tags":["tiff","jpg","gallery","download","format"],"sort_order":0},{"id":101,"question":"I can't see my photos in the online gallery after logging in. What do I do?","answer":"If you've logged into club.atxfilmlab.com but don't see your photos, it usually means the email you're logging in with doesn't match the email on your order. Double-check that you're using the same email address you put on the drop-off form. If the issue persists, email us and we'll look into it — sometimes a system update can cause a sync delay for the images.","answer_html":null,"tags":["gallery","login","empty","missing","photos","email"],"sort_order":0},{"id":102,"question":"How do I share my gallery photos with someone else?","answer":"Club members can share photos using the share link feature in the gallery. Go to the roll you want to share, and click the share button to generate a link. If the share link shows 'bad download link' for recipients, please let us know — it may be a bug we need to fix on our end.","answer_html":null,"tags":["gallery","share","link","download"],"sort_order":0}]},{"id":7,"slug":"drop-off","title":"Drop-Off","sort_order":0,"questions":[{"id":103,"question":"I didn't get a confirmation email after dropping off my film. Is my order in the queue?","answer":"If you didn't receive a confirmation email after scanning the QR code and filling out the form, it likely means the form submission didn't go through or there was a typo in your email address. Please resubmit the drop-off form at drop.atxfilmlab.com with your correct email, and note in the comments that it's a resubmission. Don't worry — your film is safe with us!","answer_html":null,"tags":["drop-off","confirmation","email","form","resubmit"],"sort_order":0},{"id":104,"question":"Is there a limit on how many rolls or disposable cameras I can submit in one order?","answer":"Nope! There's no limit on the number of rolls or disposable cameras per order. Whether it's 1 roll or 20 disposables, just drop them off or mail them in. For large orders (10+ cameras), the turnaround may take a bit longer, but we'll get through them all.","answer_html":null,"tags":["limit","rolls","disposable","cameras","wedding","bulk"],"sort_order":0}]},{"id":8,"slug":"pickups","title":"Negative Pickups","sort_order":0,"questions":[{"id":105,"question":"What happens if I miss my negative pickup window?","answer":"We leave negatives in the pickup box for two days after your scheduled time, and then they're brought back inside. They'll be available for one additional week after your pickup was scheduled. If you don't reschedule or reach out to us within that window, they'll be discarded. You can reschedule at pickups.atxfilmlab.com or email us to arrange a new time.","answer_html":null,"tags":["negatives","pickup","expired","window","mail-back"],"sort_order":0},{"id":108,"question":"Can I get my negatives back uncut?","answer":"Yes! When you drop off film, you can choose either cut and sleeved or uncut negatives — both are free. Just select your preference on the drop-off form. The one exception is mail-back: if you're having negatives mailed to you, we only offer cut and sleeved for shipping logistics.","answer_html":null,"tags":["negatives","uncut","cut","return","drop-off"],"sort_order":0},{"id":114,"question":"How do I pick up my negatives?","answer":"Your negatives will be placed in the dropbox when requested. Arrange a pickup time using the scheduler at pickups.atxfilmlab.com. Because of the small space and in order to keep your film safe from the elements, we keep them inside and don't place negatives in the box until they are requested. We need at least five hours notice to have your negatives ready same-day. We do not arrange pickup times after hours or on the weekend, but after they have been placed in the box you can pick them up any time. For example, if you need to pick up your negatives on Tuesday morning before we open, fill out our scheduler on Monday before 5pm.","answer_html":null,"tags":["negatives","pickup","dropbox","scheduler"],"sort_order":90},{"id":115,"question":"How long will you hold my negatives?","answer":"They'll be held for two weeks before being sent to the big film lab in the sky if not picked up.","answer_html":null,"tags":["negatives","retention","hold"],"sort_order":91},{"id":116,"question":"Can you mail my negatives back to me?","answer":"Certainly! If you select \"mail back\" on your drop-off form, we will cut and sleeve your negatives and mail them to the address you provided. We provide this service for a flat $6 fee. We batch our mail orders to be efficient with our USPS trips, so give your negatives about 6-8 weeks to return to you.","answer_html":null,"tags":["negatives","mail","return","mail-back"],"sort_order":92}]},{"id":9,"slug":"mail-in","title":"Mail-In","sort_order":0,"questions":[{"id":106,"question":"I sent my film by mail — can you confirm you received it?","answer":"If your USPS tracking shows the package was delivered, we've got it! We process mail-in orders within a couple of business days after they arrive. Please don't reach out to confirm delivery — we'll contact you if there's any issue. When your film is ready, we'll send an invoice to the email on your order form.","answer_html":null,"tags":["mail-in","shipping","tracking","delivery","confirmation"],"sort_order":0}]},{"id":10,"slug":"prints","title":"Prints","sort_order":0,"questions":[{"id":107,"question":"How long does it take for prints to be ready?","answer":"Print scheduling is separate from digital scan delivery. You'll receive your digital scans first, but you need to schedule your print pickup. You can schedule pickups at pickups.atxfilmlab.com.","answer_html":null,"tags":["prints","pickup","schedule","ready"],"sort_order":0}]},{"id":1,"slug":"processing-turnaround","title":"Processing & Turnaround","sort_order":1,"questions":[{"id":77,"question":"Is my film safe in the dropbox?","answer":"Yes! We keep rotating 20lb refrigerated cooling blocks in the bottom of the box, so your film stays cool while inside. We also retrieve film every ~30 minutes on average. The inside of the dropbox never gets hot enough to damage your film.","answer_html":"Yes! We keep rotating 20lb refrigerated cooling blocks in the bottom of the box, so your film stays cool while inside. We also retrieve film every ~30 minutes on average. The inside of the dropbox never gets hot enough to damage your film.","tags":["dropbox","safety","temperature","heat"],"sort_order":1},{"id":78,"question":"When will my film be ready?","answer":"Color film is usually processed within 2-3 working days (Club members get priority + same day available). Black and white film will be processed in around 14 days depending on volume. If your order has both color and black and white, everything will be delivered together within around 14 days.","answer_html":"- Color film is usually processed within 2-3 working days (Club members get priority + same day available)
- Black and white film will be processed in around 14 days depending on volume
- If your order has both color and black and white, everything will be delivered together within around 14 days
","tags":["turnaround","ready","time","days","color","black and white"],"sort_order":2},{"id":79,"question":"Can my order be rushed?","answer":"We currently aren't offering a black and white rush service. We previously charged a $15/roll fee for a same or next-day rush, but the demand was too high to continue. If you have something that really needs to be rushed, just send us an email.","answer_html":null,"tags":["rush","urgent","fast","same day"],"sort_order":3},{"id":80,"question":"How do I receive my scans?","answer":"Immediately after you pay your invoice, your scans will be automatically emailed to you in a zip file or gallery, depending on your selection, which you can download from the provided link.","answer_html":null,"tags":["scans","delivery","email","download","gallery","zip"],"sort_order":4},{"id":81,"question":"Does my drop off time affect my turnaround time?","answer":"We are \"asap\" in everything we do, but we do not offer guarantees for any specific amount of time. Most color film is processed and delivered within 2-3 working days. Large orders (8+ rolls) may take a little longer.","answer_html":null,"tags":["turnaround","time","drop off","schedule"],"sort_order":5},{"id":96,"question":"Why didn't I get back a full 27/36 images? ","answer":"Not everyone gets an exposed image on every single frame of the roll of film. When something is so underexposed that there's no information (meaning it just looks like a gray box instead of a picture), we usually don't deliver it. This is especially common with disposable cameras - because they don't have settings to make sure the image is correctly exposed, forgetting to turn the flash on at night, or taking a picture of something more than 10 feet away (even with flash!) basically guarantees that there will be nothing to get back.","answer_html":"Not everyone gets an exposed image on every single frame of the roll of film. When something is so underexposed that there's no information (meaning it just looks like a gray box instead of a picture), we usually don't deliver it. This is especially common with disposable cameras - because they don't have settings to make sure the image is correctly exposed, forgetting to turn the flash on at night, or taking a picture of something more than 10 feet away (even with flash!) basically guarantees that there will be nothing to get back.","tags":["missing","missing images","missing pictures","27","36","24","disposable"],"sort_order":8},{"id":98,"question":"Do you develop and scan half frame film?","answer":"We do! It's the same price as standard film, and we return scans as single images. We don't currently offer diptych scans (two images side by side in one scan). ","answer_html":null,"tags":["scans","half frame","half-frame"],"sort_order":10},{"id":99,"question":"What does \"blank roll\" mean on my invoice?","answer":"A 'blank roll' line item on your invoice means that one or multiple of your rolls were blank. This means that there was nothing to deliver from those rolls - either they were completely unshot, or completely exposed to light by the shooter.","answer_html":null,"tags":[],"sort_order":15}]},{"id":2,"slug":"pricing-services","title":"Pricing & Services","sort_order":2,"questions":[{"id":84,"question":"Do you process E6 or ECN2 film?","answer":"We do not expect to ever process E6 (color positive / slide) film. The chemicals are less stable and there is not much demand. ECN2 (sometimes called cinema or cine film) is motion picture film stock that has a special carbon coating (remjet) that our machines can't handle directly. We used to work with a partner lab to process this kind of film, but we have paused this temporarily. We don't process ECN2 at the moment.","answer_html":null,"tags":["E6","ECN2","slide","cinema","positive","remjet"],"sort_order":0},{"id":111,"question":"Can you develop and scan APS film?","answer":"Yes! We develop and scan APS film. Same process as 35mm — just drop it off or mail it in.","answer_html":null,"tags":["APS","film","develop","scan","format"],"sort_order":0},{"id":82,"question":"What are your prices?","answer":"Color dev & scan: $10 (35mm), $13 (120). B&W dev & scan: $15 (both). Color develop only: $7 (35mm), $8 (120). B&W develop only: $12 (both). Scan only (uncut): $5 (35mm), $6 (120). Scan only (pre-cut): $8 (both). Push/pull: +$2. Max resolution: +$3. TIFF format: +$2. Prints are 46 cents each.","answer_html":"| Service | 35mm | 120 |
|---|
| Color dev & scan | $10 | $13 |
| B&W dev & scan | $15 | $15 |
| Color develop only | $7 | $8 |
| B&W develop only | $12 | $12 |
| Scan only (uncut) | $5 | $6 |
| Scan only (pre-cut) | $8 | $8 |
| Push/pull process | +$2 | +$2 |
| Max resolution scans | +$3 | +$3 |
| TIFF file format | +$2 | +$2 |
Prints are 46 cents each and whole rolls are charged by the amount of images delivered. This usually equates to around $14/roll.","tags":["prices","pricing","cost","rates","develop","scan"],"sort_order":1},{"id":83,"question":"Do you offer push and pull processing?","answer":"Yes! We offer up to three stops of push and pull processing for both color and black and white film. If you want your film pushed, please mark the canister clearly and notate it on your drop off form.","answer_html":null,"tags":["push","pull","processing","stops"],"sort_order":2},{"id":85,"question":"What are your scanning details?","answer":"We offer small, high-res, and maximum resolution scans in either JPG or TIFF (+$2/roll) format. Small: 800x1200px (~0.3-0.7MB, no cost). High Res: 2000x3200px (~1-2MB, no cost). Max Res: 4400x6000px (~12-20MB, +$3/roll).","answer_html":"We offer small, high-res, and maximum resolution scans in either JPG or TIFF (+$2 / roll) format.| Scan Size | Resolution | File Size | Price |
|---|
| Small | 800 x 1200 px | ~0.3-0.7 MB | No cost |
| High Res | 2000 x 3200 px | ~1-2 MB | No cost |
| Max Res | 4400 x 6000 px | ~12-20 MB | +$3 / roll |
","tags":["scan","scanning","resolution","size","JPG","TIFF","pixels"],"sort_order":4},{"id":86,"question":"Do you offer prints?","answer":"We do! We offer 4x6 prints for all rolls developed at our lab. You can select it on your drop off form, or order afterwards in the delivery email you receive. If you want to purchase prints from past rolls, you can do so at prints.atxfilmlab.com. We are only offering prints for whole rolls at this point.","answer_html":"We do! We offer 4x6 prints for all rolls developed at our lab. You can select it on your drop off form, or order afterwards in the delivery email you receive. If you want to purchase prints from past rolls, you can do so at prints.atxfilmlab.com. We are only offering prints for whole rolls at this point.","tags":["prints","4x6","photo prints"],"sort_order":5},{"id":87,"question":"Can I mail you my film?","answer":"Absolutely! We have a super simple process which you can follow at ship.atxfilmlab.com","answer_html":"Absolutely! We have a super simple process which you can follow at ship.atxfilmlab.com","tags":["mail","ship","shipping","mail-in"],"sort_order":6},{"id":88,"question":"What if something happens to my film during processing?","answer":"While very rare, mistakes or equipment malfunctions can happen. About 40 different things have to go right in order for film to be correctly developed. If something goes wrong, we'll be honest with you about it (and feel absolutely horrible), but there is rarely anything that can be done to salvage the film. We of course don't charge you in these cases, but we are unable to accept liability past that point.","answer_html":null,"tags":["damage","mistake","error","liability","lost"],"sort_order":7}]},{"id":3,"slug":"payment","title":"Payment","sort_order":3,"questions":[{"id":112,"question":"I paid my invoice but haven't received my scans yet. How long does payment take to process?","answer":"It depends on how you paid. Credit card and digital payments (Apple Pay, Google Pay) are near-instant — your scans should be emailed automatically within minutes of paying. ACH / bank account payments take 3-5 business days to fully clear, and your scans will be automatically emailed once the payment processes. If you paid by card and still haven't received your scans after a few minutes, email us and we'll look into it.","answer_html":null,"tags":["payment","ACH","bank","credit card","processing","scans","delivery","waiting"],"sort_order":0},{"id":89,"question":"How do I pay?","answer":"When your film is ready, we'll send an invoice via Stripe (our payment processor) to the email address you provided. You can pay via Apple Pay, credit or debit card, bank account, or a number of other options.","answer_html":null,"tags":["pay","payment","invoice","stripe","credit card","apple pay"],"sort_order":1},{"id":90,"question":"What happens if one of my rolls was blank or exposed?","answer":"It happens to the best of us - no worries! We'll take that roll off your invoice, include a \"blank roll\" line item on your invoice, and send you an email to let you know.","answer_html":null,"tags":["blank","exposed","empty","no images"],"sort_order":2},{"id":91,"question":"What is the charity donation on my invoice?","answer":"We donate $1 for every roll we develop + scan. Currently, we donate to the Austin Wildlife Rescue. AWR rehabilitates and releases orphaned, injured, and sick wild animals.","answer_html":"We donate $1 for every roll we develop + scan. Currently, we donate to the Austin Wildlife Rescue. AWR rehabilitates and releases orphaned, injured, and sick wild animals.","tags":["donation","charity","wildlife","AWR"],"sort_order":3}]},{"id":4,"slug":"turbos-club","title":"Turbo's Club","sort_order":4,"questions":[{"id":92,"question":"What is Turbo's Club?","answer":"Turbo's Club is TPFL's membership. Members get priority turnaround, a permanent gallery for all your scans, every 10th roll free, access to exclusive events, and more! $10/mo, cancel anytime.","answer_html":"Turbo's Club is TPFL's membership. Members get priority turnaround, a permanent gallery for all your scans, every 10th roll free, access to exclusive events, and more! $10/mo, cancel anytime.","tags":["club","membership","turbo","benefits","subscription"],"sort_order":1},{"id":93,"question":"How do I join??","answer":"You can sign up at club.atxfilmlab.com or in the drop off form!","answer_html":"You can sign up at club.atxfilmlab.com or in the drop off form!","tags":["join","signup","register","membership"],"sort_order":2}]},{"id":5,"slug":"lab-info","title":"Lab Info","sort_order":5,"questions":[{"id":94,"question":"What are your hours?","answer":"Lab hours: 10am - 5pm M/T/W/F, closed Thursdays. Dropbox hours: 24/7 - drop off anytime! We regularly collect film whether open or closed.","answer_html":"Lab hours: 10am - 5pm M/T/W/F, closed Thursdays
Dropbox hours: 24/7 - drop off anytime! We regularly collect film whether open or closed.","tags":["hours","open","closed","schedule","time"],"sort_order":1},{"id":95,"question":"How can I contact you?","answer":"Email: turbo@atxfilmlab.com. Instagram: @atxfilmlab. TikTok: @atxfilmlab. Website: atxfilmlab.com","answer_html":"Email: turbo@atxfilmlab.com
Instagram: @atxfilmlab
TikTok: @atxfilmlab
Website: atxfilmlab.com","tags":["contact","email","instagram","tiktok","phone"],"sort_order":2},{"id":97,"question":"Do you allow film with adult content/nudity?","answer":"We are a non-judgmental film lab; as long as it's legal and consenting, it's not our business, and we don't judge. We treat adult content just like every roll we develop - with utmost privacy and professionalism. 99% of the scanning is done by Holly (the owner, a woman), and 1% by AJ (her husband), but if you have a specific gender preference for the person who sees your scans, just mark it on your form.","answer_html":null,"tags":["adult","nudity","policy","content"],"sort_order":7}]}],"meta":{"total_categories":10,"total_questions":37}}